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This hands-on, 1-day program equips HR and L&D professionals with the skills to conduct effective Training Needs Analysis (TNA) that directly supports business goals and performance improvement. Participants will learn to identify skill gaps using a structured 5-step framework, choose appropriate data collection methods, and differentiate between training and non-training issues. Through practical case studies, interactive activities, and guided discussions, this course empowers participants to produce actionable TNA reports that lead to impactful training interventions and measurable organizational results. This HRD Corp (HRDC) Claimable Course (Previously Known as SBL-Khas) Is Delivered by a Penang-Based Training Provider Registered with HRD Corp (Formerly Known as HRDF), Specializing in Corporate Skills Development and Workforce Upskilling Across Malaysia. 100% HRD Corp Claimable | Penang Training Provider | Corporate Training Malaysia
Module 1: Fundamentals of TNA
What is TNA and why it matters
How TNA links to business performance and ROI
Types of training needs: Organizational, Task, and Individual
Activity: Flip Chart Brainstorm – Small groups list possible training needs in their organization. Each group presents briefly.
Module 2: The 5-Step TNA Process
Identify business goals
Identify required performance
Determine current performance
Identify gaps
Recommend interventions
Activity: Case Study Analysis (Paper-Based)
Participants receive a simplified scenario with company background and performance challenges.
In small groups, answer guided questions:
What is the performance gap?
Is it a training issue?
What further information do we need?
Lunch
Module 3: TNA Data Collection Methods
Overview of methods: Surveys, focus groups, observations, performance appraisals, exit interviews, audits
Pros and cons of each method
How to choose the right method
Activity: TNA Tools Matching Game
Participants are given cards with real-life TNA challenges and cards with tools.
Match which tool would best suit each situation.
Trainer facilitates a quick discussion after each match.
Module 4: Interpreting TNA Findings & Recommending Training
How to analyze data: Patterns, root causes, priorities
Turning findings into a training plan
Writing a simple TNA summary report
Activity: TNA Summary Exercise
Using the morning case study, each group prepares a brief “TNA findings and recommendation” on flip chart.
Share with class and get peer feedback (no presenting – trainer summarizes each team’s output).
Module 5: TNA Pitfalls & Best Practices
Common mistakes in TNA (bias, assumptions, ignoring non-training issues)
TNA checklist and success tips
Q&A session
Activity: Quick Quiz – “TNA Trap or Tip?”
Trainer reads out short TNA situations. Participants vote if it’s a “trap” or a “best practice.”
